Itisn't that they can't see the solution. It's that they can't see the problem.

Whendealing with people, remember you are not dealing with creatures of logic,but creatures of emotion.

Takecare, don't fight, and remember: if you do not choose to lead, you willforever be led by others. Find what scares you, and do it. And you can make adifference, if you choose to do so.

Nothing in life is to be feared. It is only to be understood.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

He who truly knows has no occasion to shout

Nine times out of ten, we are disappointed in life because we don't ask enough of it.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

I hold it to be a proof of great prudence for men toabstain from threats and insulting words toward an enemy, for neither ...diminishes the strength of the enemy; but the one makes him more cautious,and the other increases his hatred of you and makes him

A fly beforehis own eye is bigger than an elephant in the next field.

All the power that we exercise over others depends on thepower we exercise over ourselves.

As contagion of sickness makes sickness, contagion oftrust can make trust.