Keep things informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Conflictlies at the core of innovation.

If you get to thinking you're a person of some influence,try ordering somebody else's dog around.

Relationships of trust depend on our willingness to looknot only to our own interests, but also the interests of others.

To effectivelycommunicate, we must realize that we are all different in the way we perceivethe world and use this understanding as a guide to our communication withothers.

Onemust talk little and listen much.

Whenyou plant lettuce, if it does not grow well, you don't blame the lettuce. Youlook for reasons it is not doing well. It may need fertilizer, or more water,or less sun. You never blame the lettuce. Yet if we have problems with ourfriends or our family,

Badplanning on your part does not constitute an emergency on my part.

Laughter is the sun that drives winter from the human face.

Anyone whoconducts an argument by appealing to authority is not using his intelligence,just his memory.

Politeness is the art of selecting among one's real thoughts.

Mensucceed when they realize that their failures are the preparation for theirvictories.