Every age thinks its battle the most important of all.

Never answer a letter while you are angry.

Buyingis cheaper than asking.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

Somewherethere is a map of how it can be done.

Wheneveryou're in conflict with someone, there is one factor that can make thedifference between damaging your relationship and deepening it. That factoris attitude.

The basic building block of good communications is the feeling that every humanbeing is unique and of value.

Whenyou lose, don't lose the lesson.

Books without the knowledge of life are useless.

The oldbelieve everything, the middle-aged suspect everything, the young knoweverything.

Patience is bitter, but its fruit is sweet.

Use softwords and hard arguments.