Politeness is the art of selecting among one's real thoughts.

The basic building block of good communications is the feeling that every humanbeing is unique and of value.

A wise man has great power, and a man of knowledgeincreases strength.

Agrievance is most poignant when almost redressed.

Informationis a negotiator's greatest weapon.

I’mwilling for any solution religious, political. I’m not going to keepoffering to negotiate so much because they turn us down each time. Itindicates a weakness on our part.

I'vealways felt that a person's intelligence is directly reflected by the numberof conflicting points of view he can entertain simultaneously on the sametopic.

You only have power over people so long as you don't takeeverything away from them. But when you've robbed a man of everything he's nolonger in your power he's free again.

He who truly knows has no occasion to shout

The man who says he's too old to learn new tricks probably always was.

They may forget what you said, but they will never forget how you made them feel.

The leaders who work most effectively, it seems to me,never say ‘I.’ And that's not because they have trainedthemselves not to say ‘I.’ They don't think ‘I.’ Theythink ‘we’; they think ‘team.’ They understand theirjob to be to make the team function. They