Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.

Patience is something you admire in the driver behind you and scorn in the one ahead.

To be simple is the best thing in the world; to be modest is the next best thing. I am not so sure about being quiet.

Character is a by-product; it is produced in the great manufacture of daily duty.

Whenyou plant lettuce, if it does not grow well, you don't blame the lettuce. Youlook for reasons it is not doing well. It may need fertilizer, or more water,or less sun. You never blame the lettuce. Yet if we have problems with ourfriends or our family,

Action may not always bring Happiness, but there is no happiness without Action.

The sun, though it passes through dirty places, yet remains as pure as before.

The easiest,the most tempting, and the least creative response to conflict within anorganization is to pretend it does not exist.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

You grow up the day you have first real laugh - at yourself

Another form of wastefulness is expenditure of words beyond the income of ideas.

Quarrelsend, but words once spoken never die.