Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.
Thisduality has been reflected in classical as well as modern literature asreason versus passion, or mind versus intuition. The split between the ‘conscious’mind and the ‘unconscious.’ There are moments in each of ourlives when our verbal-intellect sugges
A goodmanager doesn't try to eliminate conflict; he tries to keep it from wastingthe energies of his people. If you're the boss and your people fight youopenly when they think that you are wrong that's healthy.