When weblame, we give away our power.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

If wemanage conflict constructively, we harness its energy for creativity and development.

When you hear the word 'Invietable' watch out! An enemy of humanity has identified himself.

The hand of liberality is stronger than the arm of power.

Thenumber one goal in resolving a conflict is to make sure both sides maintaintheir self-esteem.

A gem is not polished without rubbing, nor is a man perfected without trials.

It is much easier to be a hero than a gentleman.

Informationis a negotiator's greatest weapon.

Takeyour life into your own hands, and what happens? A terrible thing, no one toblame.

We knowwhat happens to people who stay in the middle of the road. They get run over.

We do not err because the truth is difficult to see. We err because this is more comfortable