Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

He is poor indeed that can promise nothing.

Ninety-ninepercent of all problems in communications start with misunderstandings whichdevelop as a result of differing viewpoints and conditioning.

It isnot necessary to understand things in order to argue about them.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Humoris the affectionate communication of insight.

Symanpathy is a supporting atmosphere, and in it we unfold easily and well

The summit of happiness is reached when a person is ready to be what he is.

It's better to light one candle than to curse the darkness.

I am atpeace with God. My conflict is with man.

Have adialogue between the two opposing parts and you will find that they alwaysstart out fighting each other until we come to an appreciation of difference... a oneness and integration of the two opposingforces. Then the civil war is finished, and your e

Never[enter] into dispute or argument with another. I never yet saw an instance ofone of two disputants convincing the other by argument. I have seen many ontheir getting warm, becoming rude and shooting one another.