Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Acreaking door hangs long on its hinges.

Aproblem is a chance for you to do your best.

Personal responsibility is too fiscal accountability as lovemaking is to a gynaecological examination

They know enough who know how to learn.

To teach isto learn twice.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

A man's ruin lies in his tongue.

It is no profit to have learned well, if you neglect to do well.

In oneof our concert grand pianos, 243 taut strings exert a pull of 40,000 poundson an iron frame. It is proof that out of great tension may come greatharmony.

Whenconflict becomes a win-lose contest in our minds, we immediately try to win.

Goodcommunication is as stimulating as black coffee, and just as hard to sleepafter.