In history, characters and events occur twice, first as tragedy then as farce.

Thesingle most powerful tool for winning a negotiation is the ability to get upand walk away from the table without a deal.

Modesty is the clothing of talent.

Younever really understand a person until you consider things from his point ofview.

Listeningwell is as powerful a means of communication and influence as to talk well.

The creation of a thousand forests is in one acorn.

Welearn little from victory, much from defeat.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

You don'trun twenty-six miles at five minutes a mile on good looks and a secretrecipe.

Decisionis the spark that ignites action. Until a decision is made, nothinghappens.... Decision is the courageous facing of issues, knowing that if theyare not faced, problems will remain forever unanswered.

Don'tjudge a book by its cover.

Whenconflict becomes a win-lose contest in our minds, we immediately try to win.