Fanaticism is the false fire of an overheated mind.

In anyfree society, the conflict between social conformity and individual libertyis permanent, unresolvable, and necessary.

The leaders who work most effectively, it seems to me,never say ‘I.’ And that's not because they have trainedthemselves not to say ‘I.’ They don't think ‘I.’ Theythink ‘we’; they think ‘team.’ They understand theirjob to be to make the team function. They

Out of the fullness of the heart the mouth speaks.

The comforter's head never aches.

Drown not thyself to save a drowning man

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.
One ofthe best ways to persuade others is with your ears by listening to them.

Whenconflict becomes a win-lose contest in our minds, we immediately try to win.

A goodmanager doesn't try to eliminate conflict; he tries to keep it from wastingthe energies of his people. If you're the boss and your people fight youopenly when they think that you are wrong that's healthy.

Neversay more than is necessary.

Mirrors should be able to think before reflecting the images.