Keepthings informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

There is much more learning than knowing in the world.

Thebasic building block of good communications is the feeling that every humanbeing is unique and of value.

Love arrives on tiptoe and bangs the door when it leaves.

Always the dullness of the fool is the whetstone of the wits

Example is better than following it.

Silenceis the ultimate weapon of power.

Listeningwell is as powerful a means of communication and influence as to talk well.

What is well done is done soon enough.

Most of the shadows of this life are caused by our standing in our own sunshine.

I like to listen. I have learned a great deal from listening carefully. Most peoplenever listen.

I'm nota combative person. My long experience has taught me to resolve conflict byraising the issues before I or others burn their boats.