A man without imagination is like a bird without wings.

The art of life is the avoiding of pain.

Within-groupconflict is always personal and emotional even if it begins with impersonalissues.

Malice drinketh its own poison.

Sometimesone pays most for the things one gets for nothing.

You're ina much better position to talk with people when they approach you than whenyou approach them.

Untrained intelligence is as much of use as a bottle without an opener.

Nothingstrengthens the judgment and quickens the conscience like individualresponsibility.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

The leaders who work most effectively, it seems to me,never say ‘I.’ And that's not because they have trainedthemselves not to say ‘I.’ They don't think ‘I.’ Theythink ‘we’; they think ‘team.’ They understand theirjob to be to make the team function. They

Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.

The true test of intelligence is not how much people know how to do, but how they behave when they don't know what to do.