Theeasiest, the most tempting, and the least creative response to conflictwithin an organization is to pretend it does notexist.

An expert is a man, who dosent has all the answers, but he is sure that if that he is given enough money he can find them.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Another form of wastefulness is expenditure of words beyond the income of ideas.

I’mwilling for any solution religious, political. I’m not going to keepoffering to negotiate so much because they turn us down each time. Itindicates a weakness on our part.

Tell meand I'll forget. Show me, and I may not remember. Involve me, and I'llunderstand.

Informationis a negotiator's greatest weapon.

Many a gem of wisdom have gone unsaid, because someone lacked ability to express it.

Difficultiesare meant to rouse, not discourage. The human spirit is to grow strong byconflict.

Trust exists; only lies are invented.

Artists can color the sky red because they know its blue.those of us who are not artists must color things the way they really are or people might think we are stupid.

We ownalmost all our knowledge not to those who have agreed but to those who havediffered.