Embracingconflict can become a joy when we know that irritation and frustration canlead to growth and fascination.

Conflictisn't negative, it just is.

The leaders who work most effectively, it seems to me,never say ‘I.’ And that's not because they have trainedthemselves not to say ‘I.’ They don't think ‘I.’ Theythink ‘we’; they think ‘team.’ They understand theirjob to be to make the team function. They

It isdifficult to negotiate where neither will trust.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.
One ofthe best ways to persuade others is with your ears by listening to them.

Learning without thought is labour lost,thought without learning is perilous.

Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.

Power is not a means, it is an end. One does not establisha dictatorship in order to safeguard a revolution; one makes the revolutionin order to establish the dictatorship.

Nothing astonishes men so much as common sense and plain dealing.

One of the difficult things to give away is kindness - is usually returned

Nothing has happend to you unless you make much of it.

Mostpeople I ask little from. I try to give them much, and expect nothing inreturn and I do very well in the bargain.