The numberone goal in resolving a conflict is to make sure both sides maintain theirself-esteem.

If Ishould ever be captured, I want no negotiation—andif I should request a negotiation from captivity they should consider that asign of duress.

A man without imagination is like a bird without wings.

The problem with communication is the illusion that is has occurred.

Almost all of our relationships begin and most of them continue as forms of mutual exploitation, a mental or physical barter, to be terminated when one or both parties run out of goods.

We areall inclined to judge ourselves by our ideals; others, by their acts.

The amount of effort put into a campaign by a worker expands in proportion to the personal benefits that he will derive from his party's victory.

To know the pains of power, we must go to those who have it;to know its pleasures, we must go to those who are seeking it.

Conscientious men are, almost everywhere, less encouraged than less to lerated.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Children are like wet cement. Whatever falls on them makes an impression.

Kind wordscan be short and easy to speak, but their echoes are truly endless.