The real purpose of books is to trap the mind into doing its own thinking

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

Wheneveryou're in conflict with someone, there is one factor that can make thedifference between damaging your relationship and deepening it. That factoris attitude.

The possession of power over others in inherently destructiveboth to the possessor of the power and to those over whom it is exercised.

We own almostall our knowledge not to those who have agreed but to those who havediffered.

Themost important single ingredient in the formula of success is knowing how toget along with people.

The art of life is the avoiding of pain.

You canobserve a lot by just watching.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

The mostintense conflicts, if overcome, leave behind a sense of security and calmthat is not easily disturbed. It is just these intense conflicts and theirconflagration which are needed to produce valuable and lasting results.

Wenever have the time to do it right but always have time to do it over.

If speakingis silver, then listening is gold.