Assumptionof cooperative goals leads to viewing the conflict as a common problem to besolved for mutual benefit.

Don'tbargain for fish which are still in the water.

Alwaysforgive your enemies. Nothing annoys them so much.

Manners are the hypocrisy of a nation.

Listeningwell is as powerful a means of communication and influence as to talk well.

The power to do good is also the power to do harm.

Onecomes to believe whatever one repeats to oneself sufficiently often, whetherthe statement be true or false. It comes to be dominating thought in one'smind.

Power comes from sincere service

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

Our patience will achieve more than our force.

Knowingthat everything's futile but still fighting, still raging against the dying ofthe light that's what motivates me all the time ... If you hold that sense offutility in your head for too long, it can begin to eat into you. You canstill be aware of it

Trust begets trust and untrust begets untrust. It'snatural.