Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Theeasiest, the most tempting, and the least creative response to conflictwithin an organization is to pretend it does notexist.

A hero is no braver than anyone else; he is only brave minutes longer

Everything comes gradually and at its appointed hour.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

No man everdid a designed injury to another, but at the same time he did a greater tohimself .

Stability is not immobility

There are always two forces warring against each other within us.

Kindness it is that bring forth kindness.

It is much easier to be a hero than a gentleman.

We mustbe part of the general staff at the inception, rather than the ambulancedrivers at the bitter end.

Thereare no secrets. There is no mystery. There is only common sense.