Keep things informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Small deeds done are better than great deeds planned

Thepast is malleable and flexible, changing as our recollection interprets andre-explains what has happened.

Informationis a negotiator's greatest weapon.

Whoeverhas the mind to fight has broken his connection with the universe. If you tryto dominate people you are already defeated. We study how to resolveconflict, not how to start it.

To startblindly with a statement is a sign of arrogance and narrow-mindedness, andwill lead to conflict. To start blindly with a question is a sign ofuncertainty and honesty, and will lead to wisdom.

A goodpreparation takes longer than the delivery.

We own almostall our knowledge not to those who have agreed but to those who havediffered.

We cannot all be great but we can always attach ourselves to something that is great.

Welearn little from victory, much from defeat.

The difficultpart in an argument is not to defend one's opinion, but rather to know it.

Nature gave women too much power; the law gives them too little.