Skill inthe art of communication is crucial to a leader's success. He can accomplishnothing unless he can communicate effectively.

Whenconflict becomes a win-lose contest in our minds, we immediately try to win.

I know you believe you understand what you think I said, but I'm not sure yourealize that what you heard isn't what I meant.

Peoplewho can't admit they are part of the problem, will never be part of itssolution.

I have learned through bitter experience the one supremelesson to conserve my anger, and as heat conserved is transmitted into energy,even so our anger controlled can be transmitted into a power that can movethe world.

The hardest thing to disguise is you feelings when you put a lot of relatives on the train for home.

Politeness is to human nature what warmth is to wax.

Livingwith integrity means: not settling for less than what you know you deserve inyour relationships. Asking for what you want and need from others. Speakingyour truth, even though it might create conflict or tension. Behaving in waysthat are in harmony

Nothing lays itself open to the change of exaggeration more than the language of naked truth.

As if you could kill time without injuring eternity.

Nothing makes it easier to resist temptation than a proper upbringing, a sound set of values.

A goodplan is like a road map: it shows the final destination and usually the bestway to get there.