Usesoft words and hard arguments.

When aman says that he approves something in principle, it means he hasn't theslightest intention of putting it in practice.

An artist is a cut above the critic, for the artist is writing something which will move the critic. The critic is writing something which will move everybody but the artist

Sciencecannot resolve moral conflicts, but it can help to more accurately frame thedebates about those conflicts.

Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.

Never[enter] into dispute or argument with another. I never yet saw an instance ofone of two disputants convincing the other by argument. I have seen many ontheir getting warm, becoming rude and shooting one another.

If your desires be endless, your cares and fears will be so too.

Have adialogue between the two opposing parts and you will find that they alwaysstart out fighting each other until we come to an appreciation of difference... a oneness and integration of the two opposingforces. Then the civil war is finished, and your e

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

Whendealing with people, remember you are not dealing with creatures of logic,but creatures of emotion.

Nine times out of ten, we are disappointed in life because we don't ask enough of it.

Conflictleads to less-than-adequate performance, resentments, and lack of motivation.