Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Superioty and inferiority are individual, not racial or national.

Learning without thought is labour lost,thought without learning is perilous.

Words are, of course, the most powerful drug used by mankind.

Children are like wet cement. Whatever falls on them makes an impression.

A man of courage is also full of faith.

In thefield of observation, chance favors only theprepared minds.

Thenumber one goal in resolving a conflict is to make sure both sides maintaintheir self-esteem.

Conflict is neither good nor bad. Properly managed, it is absolutely vital.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

We areall inclined to judge ourselves by our ideals; others, by their acts.

Patience is something you admire in the driver behind you and scorn in the one ahead.