Keep things informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Youcan't shake hands with a clenched fist.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

If twopeople on the same job agree all the time, then one is useless. If theydisagree all the time, then both are useless.

Civilization has made the peasantry its pack animal.

Kind words do not cost much. Yet they accomplish much.

Forbidden fruit can get us into a real jam.

Alwaysforgive your enemies. Nothing annoys them so much.

It is atrick among the dishonest to offer sacrifices that are not needed,or not possible, to avoid making those that are required.

Nothing destroys authority more than the unequal and untimelyinterchange of power stretched too far and relaxed too much.

What isthe shortest word in the English language that contains the letters: abcdef? Answer: feedback. Don't forget that feedback isone of the essential elements of good communication.