Whenconflict becomes a win-lose contest in our minds, we immediately try to win.

Nine times out of ten, we are disappointed in life because we don't ask enough of it.

A rumor goes in one ear and out many mouths.

Thebasic building block of good communications is the feeling that every humanbeing is unique and of value.

Conflictcan destroy a team which hasn't spent time learning to deal with it.

You cannot truly listen to anyone and do anything else at the same time.

If you climb up a tree, you must climb down the same tree.

I’mwillin’ for any solution — religious, political. I’m not going to keepofferin’ to negotiate so much because they turn us down each time. Itindicates a weakness on our part.

Don'thate, it's too big a burden to bear.

We knowwhat happens to people who stay in the middle of the road. They get run over.

Silencemay be golden, but can you think of a better way to entertain someone than tolisten to him?

A large ocean liner was headed across the Atlantic fromPortsmouth to New York. As it neared its destination at night, a lookout onthe wing of the bridge reported, ‘Light, bearing on the starboardbow.’‘Is it steady or moving astern?’ the captain called out