Wordsare, of course, the most powerful drug used by mankind.

Changemeans movement. Movement means friction. Only in the frictionless vacuum of anonexistent abstract world can movement or change occur without that abrasivefriction of conflict.

Keepthings informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

The compromisewill always be more expensive than either of the suggestions it iscompromising.

Be still when you have nothing to say; when genuine passion moves you, say whatyou've got to say, and say it hot.

Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.

The man with the new idea is a crank until the idea succeeds.

Toeffectively communicate, we must realize that we are all different in the waywe perceive the world and use this understanding as a guide to ourcommunication with others.

There is no comparison between that which is last by not succeding and that what is last by not trying.

Communicationis a skill that you can learn. It's like riding a bicycle or typing. Ifyou're willing to work at it, you can rapidly improve the quality of everypart of your life.

We do not err because the truth is difficult to see. We err because this is more comfortable

Effectivecommunication is 20 percent what you know and 80 percent how you feel aboutwhat you know.