Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.
In aconflict, being willing to change allows you to move from a point of view toa viewing point a higher, moreexpansive place, from which you can see both sides.
If youare planning on doing business with someone again, don't be too tough in thenegotiations. If you're going to skin a cat, don't keep it as a house cat.
