There is something monstrous in commands couched in invented and unfamiliar language, an alien master is the worst of all. The language of the law must not be foreign to the ears of those who are to obey it.

True, Heavenprohibits certain pleasures; but one can generally negotiate a compromise.

To know how to free oneself is nothing: the arduous thing is to know what to do with one's freedom.

Symanpathy is a supporting atmosphere, and in it we unfold easily and well

Ninety-ninepercent of all problems in communications start with misunderstandings whichdevelop as a result of differing viewpoints and conditioning.

He who asks questions cannot avoid the answers.

Nomatter how thin you make a pancake, it always has two sides.

Listeningwell is as powerful a means of communication and influence as to talk well.

Never trust the advice of a man in difficulties.

The lust for power in dominating others inflames the heartmore than any other passion.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.