Kindwords can be short and easy to speak, but their echoes are truly endless.

History is the witness of the times, the light of truth.

Do not wrong or hate your neighbor for it is not hethat you wrong but yourself.

He who asks a question is a fool for five minutes; he who does not ask a questionremains a fool forever.

Flatteryis the infantry of negotiation.

If wemanage conflict constructively, we harness its energy for creativity and development.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

Humour is emotional chaos remembered in tranquility.

There is sweet joy that comes to us that comes to us after sorrow.

As contagion of sickness makes sickness, contagion oftrust can make trust.

Conflictcan destroy a team which hasn't spent time learning to deal with it.

Themost intense conflicts, if overcome, leave behind a sense of security andcalm that is not easily disturbed. It is just these intense conflicts andtheir conflagration which are needed to produce valuable and lasting results.