Conflictis neither good nor bad. Properly managed, it is absolutely vital.

Truth is strengthened by observation and delay; falsehood by haste and uncertainity.

One must be fond of people and trust them if one is not tomake a mess of life.

A large ocean liner was headed across the Atlantic fromPortsmouth to New York. As it neared its destination at night, a lookout onthe wing of the bridge reported, ‘Light, bearing on the starboardbow.’‘Is it steady or moving astern?’ the captain called out

I liketo listen. I have learned a great deal from listening carefully. Most peoplenever listen.

At times, it is better to keep your mouth shut and let people wonder if you are a fool than to open it and remove all doubt.

The great advantage of a hotel is that it's a refuge from home life.

Constant repetition carries conviction.

Toeffectively communicate, we must realize that we are all different in the waywe perceive the world and use this understanding as a guide to ourcommunication with others.

Cooperativeconflict builds people up, strengthens their relationships, and gets thingsdone.

Zeal is fit only for wise men but is found mostly infools.

Inbusiness, you don't get what you deserve, you get what you negotiate.