They may forget what you said, but they will never forget how you made them feel.

Windowsof opportunity exist for only a brief moment in time, you have to have visionin order to spot them, and take advantage of them.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Neversay more than is necessary.

I have learned through bitter experience the one supremelesson to conserve my anger, and as heat conserved is transmitted intoenergy, even so our anger controlled can be transmitted into a power that canmove the world.

When the eyes says one thing, and the tounge another, a practised man relise on the language of first.

To start blindly with a statement is a sign of arrogance and narrow-mindedness,and will lead to conflict. To start blindly with a question is a sign ofuncertainty and honesty, and will lead to wisdom.

Thereis nothing more likely to start disagreement among people or countries thanan agreement.

Manners are the hypocrisy of a nation.

If youare standing upright, don't worry if your shadow is crooked.

We ownalmost all our knowledge not to those who have agreed but to those who havediffered.

Ninety-ninepercent of all problems in communications start with misunderstandings whichdevelop as a result of differing viewpoints and conditioning.