Themost important thing in communication is to hear what isn't being said.

Washing one's hands of the conflict between the powerfuland the powerless means to side with the powerful, not to be neutral.

If youare planning on doing business with someone again, don't be too tough in thenegotiations. If you're going to skin a cat, don't keep it as a house cat.

No onecan persuade another to change. Each of us guards a gate of change that canonly be opened from the inside. We cannot open the gate of another, either byargument or emotional appeal.

Sweet is pleasure after pain

The easiest,the most tempting, and the least creative response to conflict within anorganization is to pretend it does not exist.

Whenyou plant lettuce, if it does not grow well, you don't blame the lettuce. Youlook for reasons it is not doing well. It may need fertilizer, or more water,or less sun. You never blame the lettuce. Yet if we have problems with ourfriends or our family,

Conflictlies at the core of innovation.

Words are like spears: Once they leave your lips they can never come back.

Evil communication corrupt good manners.

You don'thave to worry about being bit if the dog doesn't have any teeth. Success hasmade failures of many men.

At times, it is better to keep your mouth shut and let people wonder if you are a fool than to open it and remove all doubt.