Conflictinvolves incompatible behaviors rather than competitive goals.

A man who doesn't trust himself can never really trust anyoneelse.

Wheneveryou're in conflict with someone, there is one factor that can make thedifference between damaging your relationship and deepening it. That factoris attitude.

It's more shameful to mistrust one's friends than to be deceived by them.

Thetruth is that our finest moments are most likely to occur when we are feelingdeeply uncomfortable, unhappy, or unfulfilled. For it is only in suchmoments, propelled by our discomfort, that we are likely to step out of ourruts and start searching for di

A goodmanager doesn't try to eliminate conflict; he tries to keep it from wastingthe energies of his people. If you're the boss and your people fight youopenly when they think that you are wrong that's healthy.

Therecan be no doubt that the average man blames much more than he praises. Hisinstinct is to blame. If he is satisfied he says nothing; if he is not, hemost illogically kicks up a row.

Grantgraciously what you cannot refuse safely and conciliate those you cannotconquer.

If an enemyis annoying you by playing well, consider adopting his strategy.

Whenangry, count to ten before you speak; if very angry a hundred.

I have learned through bitter experience the one supremelesson to conserve my anger, and as heat conserved is transmitted into energy,even so our anger controlled can be transmitted into a power that can movethe world.

A room without books is a body without soul