Undernormal conditions, most people tend to see what they want to see, hear what theywant to hear, and do what they want to do; in conflicts, their positionsbecome even more rigid and fixed.
The mostintense conflicts, if overcome, leave behind a sense of security and calmthat is not easily disturbed. It is just these intense conflicts and theirconflagration which are needed to produce valuable and lasting results.
Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.
