Thefirst principle of contract negotiation is don'tremind them of what you did in the past; tell them what you're going to do inthe future.

The numberone goal in resolving a conflict is to make sure both sides maintain theirself-esteem.

Little things console us because little things afflict us.

Keep things informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Silenceis a true friend that never betrays.

Differentfields, different grasshoppers; different seas, different fish.

Buying ischeaper than asking.

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

Every kind of peaceful cooperation among men is primarilybased on mutual trust and only secondarily on institutions such as courts ofjustice and police.

You can't go very far if you don't begin very near.

you cannot build character and courage by taking away man's initiatives and independence.

If pain could have cured us, we should have long ago been saved.