Listeningwell is as powerful a means of communication and influence as to talk well.

Power is not only what you have but what the enemy thinksyou have.

We mustbe part of the general staff at the inception, rather than the ambulancedrivers at the bitter end.

Bytrying often, the monkey learns to jump from the tree.

The service we render to others is really the rent we pay for our room on this earth.

There are three ways of bearing ills of life: by indifference, by philosophy, and by religion.

Peoplewho are too concerned with how well they are doing will be less successfuland feel less competent than those who focus on the task itself... Somepsychologists call it a conflict between egoorientation,or between extrinsic and intrinsic motivation…

Books without the knowledge of life are useless.

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

Conflictis inevitable, but combat is optional.

To understand everything is to forgive everything.

Anyone whoconducts an argument by appealing to authority is not using his intelligence,just his memory.