Thenumber one goal in resolving a conflict is to make sure both sides maintaintheir self-esteem.

Don't wrestlea pig in a mud hole. You both get all dirty, and the pig enjoys it.

Sometimesyou have to be silent to be heard.

Theonly difference between stumbling blocks and stepping stones is the way inwhich we use them.

Thesingle most powerful tool for winning a negotiation is the ability to get upand walk away from the table without a deal.

When I dare to be powerful, to use my strength in theservice of my vision, then it becomes less and less important whether I amafraid.

Everyoneis wise until he speaks.

Bytrying often, the monkey learns to jump from the tree.

The soul would have no rainbow, if the eyes had no tears.

Maturityis the capacity to endure uncertainty.

Silence, along with modesty, is a great aid to conversation.

Far better to think historically, to remember the lessonsof the past. Thus, far better to conceive of power as consisting in part ofthe knowledge of when not to use all the power you have. Far better to be onewho knows that if you reserve the power not to