Peoplewho are only good with hammers see every problem as a nail.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Deep-seatedpreferences cannot be argued about.

You can be erudite with knowledge of others; you can be wise only with your wisdom.

The tormentof human frustration, whatever its immediate cause, is the knowledge that theself is in prison, its vital force and ‘mangled mind’ leaking away in lonely,wasteful self-conflict.

Informationis a negotiator's greatest weapon.

A good listener is not only popular everywhere, but after while he gets to know something.

Skillin the art of communication is crucial to a leader's success. He canaccomplish nothing unless he can communicate effectively.

In God we trust; all others pay cash.

What is required is sight and insight, then you might add one more excite.

Thebasic building block of good communications is the feeling that every humanbeing is unique and of value.

Weagree completely on everything, including the fact we don't see eye to eye.