Kind words do not cost much. Yet they accomplish much.

If twopeople on the same job agree all the time, then one is useless. If theydisagree all the time, then both are useless.

The evolution from happiness to habit is one of death's best weapons.

The Universe is not only queerer that we imagine, it is queered than we can imagine.

Almost all four faults are more pardonable than the methods we think up to hide them

In oneof our concert grand pianos, 243 taut strings exert a pull of 40,000 poundson an iron frame. It is proof that out of great tension may come greatharmony.

Conflictis inevitable, but combat is optional.

Keepthings informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Allthings at first appear difficult.

Reasonand emotion are not antagonists. What seems like a struggle between twoopposing ideas or values, one of which, automatic and unconscious, manifestsitself in the form of a feeling.

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

I know youbelieve you understand what you think I said, but I'm not sure you realizethat what you heard isn't what I meant.