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I know you believe you understand what you think I said, but I'm not sure yourealize that what you heard isn't what I meant.

Kind words do not cost much. Yet they accomplish much.

I like to listen. I have learned a great deal from listening carefully. Most peoplenever listen.

It was impossible to get a conversation going, everybody was talking too much.

Words are, of course, the most powerful drug used by mankind.

The ability to speak eloquently is not to be confused with having something tosay.

If you wish to make a man your enemy, tell him simply, 'You are wrong.' Thismethod works every time.

Keep things informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Speak when you are angry and you will make the best speech you will ever regret.

There ward for always listening when you'd rather be talking is wisdom.

The basic building block of good communications is the feeling that every humanbeing is unique and of value.

He who asks questions cannot avoid the answers.