The numberone goal in resolving a conflict is to make sure both sides maintain theirself-esteem.

Listeningwell is as powerful a means of communication and influence as to talk well.

Honesty once pawned is never redeemed.

In thebusiness world, everyone is always working at legitimate cross purposes,governed by self interest.

Nature hasgiven men one tongue and two ears, that we may hear twice as much as wespeak.

When I dare to be powerful, to use my strength in theservice of my vision, then it becomes less and less important whether I amafraid.

Not everything that is faced can be changed. But nothing can be changed until it is faced.

Let usnever negotiate out of fear. But let us never fear to negotiate.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

The purpose of getting power is to be able to give itaway.

Thetime to repair the roof is when the sun is shining.

There isnothing more likely to start disagreement among people or countries than anagreement.