To beprepared is half the victory.

Conflictleads to less-than-adequate performance, resentments, and lack of motivation.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

When our hearts are empty, we collect things.

Whatlies behind you and what lies in front of you, pales in comparison to whatlies inside of you.

Teaching may contribute to certain kinds of learning under certain circumstances.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

The oldbelieve everything, the middle-aged suspect everything, the young knoweverything.

Speak when you are angry and you will make the best speech you will ever regret.

There may be said to be two classes of people in the world: those who constantly divide the people of the world into two classes and those who do not.

Laughter is shortest distance between two people.

My Strength is made perfect in weakness