Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Aclosed mind is like a closed book; just a block of wood.

Only hethat has traveled the road knows where the holes are deep.

Pleasure is by no means an infallible critical guide, but it is the least fallible.

A large ocean liner was headed across the Atlantic fromPortsmouth to New York. As it neared its destination at night, a lookout onthe wing of the bridge reported, ‘Light, bearing on the starboardbow.’‘Is it steady or moving astern?’ the captain called out

Manmust evolve for all human conflict a method which rejects revenge,aggression, and retaliation.

Before youbuild a better mousetrap, make sure you have some mice out there.

Beon a horse when you go in search of a better one.

It'snot the will to win, but the will to prepare to win that makes thedifference.

Quarrelsend, but words once spoken never die.

Talk back to your internal critic. Train yourself to recognize and write downcritical thoughts as they go through your mind. Learn why these thoughts areuntrue and practice talking and writing back to them.

Every kind of peaceful cooperation among men is primarilybased on mutual trust and only secondarily on institutions such as courts ofjustice and police.