Most ofour so-called reasoning consists in finding arguments for going on believingas we already do.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Nevermistake silence for agreement.

Toeffectively communicate, we must realize that we are all different in the waywe perceive the world and use this understanding as a guide to ourcommunication with others.

A large ocean liner was headed across the Atlantic fromPortsmouth to New York. As it neared its destination at night, a lookout onthe wing of the bridge reported, ‘Light, bearing on the starboardbow.’‘Is it steady or moving astern?’ the captain called out

Never play cat and mouse games if you are a mouse.

Themost prepared are the most dedicated.

Let us nevernegotiate out of fear. But let us never fear to negotiate.

It isn't important to come out on top, what matters is to be the one who comes out alive.

Remember not only to say the right thing in the right place, but far more difficultstill, to leave unsaid the wrong thing at the tempting moment.

To do what others cannot do is talent. To do what talent cannot do is genius.

Never ask a barber if you need a haircut.