Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

To err is human; to forgive is divine pathway

Love is an act of faith and whoever is of little faith is also of little love.

Thesingle most powerful tool for winning a negotiation is the ability to get upand walk away from the table without a deal.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

Youdon't run twenty-six miles at five minutes a mile on good looks and a secretrecipe.

In lifeprepare for the hard and all you will encounter will be the required or easy.

Our fear of disasters that may never happen robs us of the courage to meet the ills that do occur

Whenangry, count to ten before you speak; if very angry a hundred.

Talk back to your internal critic. Train yourself to recognize and write downcritical thoughts as they go through your mind. Learn why these thoughts areuntrue and practice talking and writing back to them.

Speak whenyou are angry and you will make the best speech you will ever regret.

It is atrick among the dishonest to offer sacrifices that are not needed,or not possible, to avoid making those that are required.