Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

A lost battle is a battle one thinks one has lost.

Sometimesyou have to be silent to be heard.

Nothing is a permanent except change.

Eyes are more accurate witness than ears

In thefield of observation, chance favors only theprepared minds.

Books without the knowledge of life are useless.

The wicked are not always clever, nor are dictators always right.

If your desires be endless, your cares and fears will be so too.

We mustbe part of the general staff at the inception, rather than the ambulancedrivers at the bitter end.

We areall faced with a series of great opportunities brilliantly disguised asimpossible situations.

Far better to think historically, to remember the lessonsof the past. Thus, far better to conceive of power as consisting in part ofthe knowledge of when not to use all the power you have. Far better to be onewho knows that if you reserve the power not to