If we shake hands with icy fingures, it is because we have burnt them so horribly before.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

If you get to thinking you're a person of some influence,try ordering somebody else's dog around.

It is throughcooperation, rather than conflict, that your greatest successes will bederived.

Commonsense in an uncommon degree is what the world calls wisdom.

Thework will teach you how to do it.

We'reeyeball to eyeball and the other fellow just blinked.

The more faithfully you listen to the voice withhin you, the batter you will hear what is sounding outside.And only he who listens can speak.

He whois unable to dance says the yard is stony.

Nature arms each man with some faculty which enables himto do easily some feat impossible to any other.

It isgreed to do all the talking but not to want to listen at all.

One ofthe best ways to persuade others is with your ears by listening to them.