Mandoes not live by words alone, despite the fact that sometimes he has to eatthem.

Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.

Sometimesone pays most for the things one gets for nothing.

You can not do a kindness too soon, for you never know how soon it will be too late.

Enthusiasm sees only the down payment.

Dealwith the faults of others as gently as with your own.

What wesee depends mainly on what we look for.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Don'thate, it's too big a burden to bear.

The first duty of love is to listen.

Toeffectively communicate, we must realize that we are all different in the waywe perceive the world and use this understanding as a guide to ourcommunication with others.

Well done is better than well said.