Before following a leader, it's wise to see if he's headed in the right direction.

Ninety-ninepercent of all problems in communications start with misunderstandings whichdevelop as a result of differing viewpoints and conditioning.

It isgreed to do all the talking but not to want to listen at all.

Pessimism, when you get used to it, is just as agreeable as optimism.

The ability to speak eloquently is not to be confused with having something tosay.

To be wronged is nothing, unless you continue to remember it.

You may give gifts without caring, but you can't care without giving

Keep things informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Most of our so-called reasoning consists in finding arguments for going on believingas we already do.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Our patience will achieve more than our force.

Zeal is fit only for wise men but is found mostly infools.