Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Embracingconflict can become a joy when we know that irritation and frustration canlead to growth and fascination.

Peopleshould talk less and draw more. Personally, I would like to renounce speechaltogether and, like organic nature, communicate everything I have to sayvisually.

A good listener is not someone with nothing to say. A good listener is a good talkerwith a sore throat.

Nothing is a permanent except change.

God has created the world in play.

Children are like wet cement. Whatever falls on them makes an impression.

Speak whenyou are angry and you will make the best speech you will ever regret.

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

Life without the Courage is death for slavery.

Thetruth is that our finest moments are most likely to occur when we are feelingdeeply uncomfortable, unhappy, or unfulfilled. For it is only in suchmoments, propelled by our discomfort, that we are likely to step out of ourruts and start searching for di

Lookingfor fish? Don't climb a tree.