Thenumber one goal in resolving a conflict is to make sure both sides maintaintheir self-esteem.

Everything comes gradually and at its appointed hour.

Those who trust us educate us.

Suffer fools gladly, they might be right.

Much learning does not teach understanding.

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

The split in you is clear. There is a part of you that knows what it shoulddo, and a part that does what it feels like doing.

You can't unscramble an egg.

I have never been able to conceive how any rational beingcould propose happiness to himself from the exercise of power over others.

Everything is funny as long as it is happening to somebody else. -Will Rogers

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

Sacrificers are not the ones to pity. The ones to pity are those they sacrifice.