No matter how much cats fight, there always seem to be plenty of kittens.

Toeffectively communicate, we must realize that we are all different in the waywe perceive the world and use this understanding as a guide to ourcommunication with others.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Thereis no squabbling so violent as that between peoplewho accepted an idea yesterday and those who will accept the same ideatomorrow.

Undernormal conditions, most people tend to see what they want to see, hear what theywant to hear, and do what they want to do; in conflicts, their positionsbecome even more rigid and fixed.

Negotiatingmeans getting the best of your opponent.

If you climb up a tree, you must climb down the same tree.

A nation reveals itself not only by the men it honours, the men it remembers.

It isthe acid test of nonviolence that in a nonviolent conflict there is no rancorleft behind, and in the end the enemies are converted into friends.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

Marriagemeans expectations and expectations mean conflict.

Thetruth is that our finest moments are most likely to occur when we are feelingdeeply uncomfortable, unhappy, or unfulfilled. For it is only in suchmoments, propelled by our discomfort, that we are likely to step out of ourruts and start searching for di