Theloftier the building the deeper the foundation must be.

A book, tight shut, is but a block of paper.

Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.

Nature arms each man with some faculty which enables himto do easily some feat impossible to any other.

Conflictinvolves incompatible behaviors rather thancompetitive goals.

What isthe shortest word in the English language that contains the letters: abcdef? Answer: feedback. Don't forget that feedback isone of the essential elements of good communication.

Theterm up has no meaning apart from the word down. The term fasthas no meaning apart from the term slow. In addition, such termshave no meaning even when used together, except when confined to a veryparticular situation... most of our language about the

Conflict is neither good nor bad. Properly managed, it is absolutely vital.

In oneof our concert grand pianos, 243 taut strings exert a pull of 40,000 poundson an iron frame. It is proof that out of great tension may come greatharmony.

Itmatters not whether you win or lose; what matters is whether I win or lose.

The wise man learns more from his enemies than the fool does from his friends.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.
One ofthe best ways to persuade others is with your ears by listening to them.