Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

The fibers of all things have their tension and are strainedlike the strings of an instrument.

No pillow is as soft as clear conscience.

Therecan be no doubt that the average man blames much more than he praises. Hisinstinct is to blame. If he is satisfied he says nothing; if he is not, hemost illogically kicks up a row.

The flowers of life are but illusions. How many fade away and leave no trace; how few yield any fruit and the fruit itself how rarely does it ripen!

Reasonguides but a small part of man, and the rest obeys feeling, true or false,and passion, good or bad.

The fire you kindle for your enemy often burns yourself more than him.

Whenyou plant lettuce, if it does not grow well, you don't blame the lettuce. Youlook for reasons it is not doing well. It may need fertilizer, or more water,or less sun. You never blame the lettuce. Yet if we have problems with ourfriends or our family,

Nature hasgiven men one tongue and two ears, that we may hear twice as much as wespeak.

Flatteryis the infantry of negotiation.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

He whohurries cannot walk with dignity.