Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.
Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences. One ofthe best ways to persuade others is with your ears by listening to them.
I'vealways felt that a person's intelligence is directly reflected by the numberof conflicting points of view he can entertain simultaneously on the sametopic.
Man wonders over the restless Sea........ the flowing waters...... the sight of the sky....... and forgets that as all wonders, man him self is the mast wonderful.
