Listeningwell is as powerful a means of communication and influence as to talk well.

The Universe is not only queerer that we imagine, it is queered than we can imagine.

Within-groupconflict is always personal and emotional even if it begins with impersonalissues.

Informationis a negotiator's greatest weapon.

Snap judgment has a way of becoming unfastened.

Only the educated are free.

Whateverfailures I have known, whatever errors I have committed, whatever follies Ihave witnessed in private and public life have been the consequence of actionwithout thought.

Peoplewho are too concerned with how well they are doing will be less successfuland feel less competent than those who focus on the task itself... Somepsychologists call it a conflict between egoorientation,or between extrinsic and intrinsic motivation…

Repentance is the attempt of the inner man to return home after wonderful night out

Don't beafraid of opposition. Remember, a kite rises against, not with, the wind.

The deeper the waters are, the more still they run.

He who asks a question is a fool for five minutes; he who does not ask a questionremains a fool forever.