Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.
Whenpeople say women can’t be trusted because they cycle every month, myresponse is that men cycle every day, so they should only be allowed tonegotiate peace treaties in the evening.
Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.
