Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.
It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.
Given afair wind, we will negotiate our way into the Common Market, head held high,not crawling in. Negotiations? Yes. Unconditional acceptance of whateverterms are offered us? No.
